Poliage Billing and Refund Policy
- Version 2026-10-26.1
- Effective date October 26, 2026
This policy explains the one thing in Poliage that costs money, Poliage Plus: what it costs, how it renews, how to cancel, and how to ask for a refund. It supplements the Terms of Service. Operator: The Plain Works Co., Ltd. Contact hello@poliage.com with "Poliage billing".
1.What is free and what is paid
Most of Poliage is free, including scanning, ingredient flags, the avoid list, the shelf and expiry reminders, and reading and posting reviews. Without an account some features have limits, for example how many scans stay in your history. Poliage Plus is the only paid offer. It adds every lip try-on shade, Looks built from your shelf and a routine plan. Plus is offered only where the app shows it; if your version of the app shows no Plus offer, nothing in Poliage can be bought. The poliage.com website does not sell anything or take payments.
2.Plans and price
Poliage Plus is sold in the Poliage iPhone app through the Apple App Store, in the United States, as an auto-renewing subscription. There are two plans:
| Plan | Price | Free trial | Renews |
|---|---|---|---|
| Plus Weekly | $5.99 a week | 3 days, if you have not had a Poliage Plus trial before | Every week |
| Plus Yearly | $39.99 a year | None; charged when you subscribe | Every year |
Prices are in U.S. dollars. Apple adds any sales tax that applies where you live. Apple's purchase sheet shows the plan, the price, the billing period and any free trial before you confirm, and that is the price you pay.
3.Automatic renewal terms
These are the terms of the subscription. The Plus screen in the app and Apple's purchase sheet show them before you agree to pay.
- It renews until you cancel. Poliage Plus is a continuous subscription. It renews automatically for the same period, at the same price, until you cancel it.
- What you are charged and when. Plus Weekly: nothing on the day you start the free trial; if you do not cancel, $5.99 when the trial ends and $5.99 every week after that. Plus Yearly: $39.99 when you subscribe and $39.99 every year after that. Apple charges your Apple Account for each renewal within the 24 hours before the current period ends.
- Free trial. The trial turns into the paid weekly plan at its end unless you cancel at least 24 hours before it ends. If you allow notifications, the app reminds you the day before the trial ends, with the price and the date of the first charge.
- No minimum term and no cancellation fee. You can cancel at any time, including during the free trial.
- Cancel at least 24 hours before renewal. Cancelling at least 24 hours before the end of the current period stops the next charge.
- Price changes. If the price of Plus changes, Apple tells you before it applies to you. Where the law or Apple's rules require it, Apple asks you to agree to a price increase first; if you do not agree, the subscription ends at the end of the period you paid for.
- Receipts. Apple emails a receipt to your Apple Account email address when you subscribe and each time Plus renews. Your purchase history is at reportaproblem.apple.com and in Settings › your name › Media & Purchases › View Account › Purchase History on your iPhone.
4.Who sells Plus and who takes payment
Apple takes the payment, charges your Apple Account and issues the receipt. We never see your card details. Apple's Media Services Terms also apply to the purchase. After you subscribe, Plus is on in the app at once; sign in at poliage.com with the same Poliage account and the Plus features open on the web too.
5.How to cancel
You cancel Plus with Apple, online, in a few taps:
- On your iPhone, open Settings and tap your name.
- Tap Subscriptions.
- Tap Poliage Plus, then Cancel Subscription.
You can also cancel from the App Store app (tap your photo, then Subscriptions), from Manage Plus in the Poliage app, or on a Mac, Windows PC or the web by following Apple's guide, Cancel a subscription from Apple. Cancelling stops the next renewal; Plus stays on until the end of the period you paid for. If you cancel during the free trial, Apple may end your trial access straight away. Deleting the Poliage app or your Poliage account does not cancel the subscription, so cancel it with Apple first.
6.Refunds
Apple handles refunds for App Store purchases, and Poliage cannot issue an App Store refund itself. To ask Apple for a refund:
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose "Request a refund" and the reason.
- Choose the Poliage Plus charge and submit.
Apple's guide is Request a refund for apps or content that you bought from Apple. Apple decides each request under its own policy and tells you the result by email. We do not give partial refunds for time left in a period. Nothing in this policy limits a refund or other remedy that the law gives you.
7.Restoring Plus
On a new or reset iPhone, sign in with the same Apple Account and tap Restore in the Plus screen of the app. Plus bought on one Apple Account cannot be moved to another.
8.Questions and changes
For a billing question, write to hello@poliage.com with "Poliage billing" and, if you can, the order ID from Apple's receipt. We announce changes to this policy in the app or on poliage.com before they take effect. A change does not alter a period you have already paid for.